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  • Survey tools for assessing performance in service delivery

    This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and...

    Dehn, Jan, Reinikka, Ritva, Svensson, Jakob

    Washington D.C., World Bank, 2003

  • Survey techniques to measure and explain corruption

    This paper demonstrates that with appropriate survey methods and interview techniques, it is possible to collect quantitative micro-level data on corruption. Public expenditure tracking surveys, service provider surveys, and enterprise surveys are...

    Reinikka, Ritva, Svensson, Jakob

    Washington, D.C., World Bank, 2003

  • Quantitative Service Delivery Survey in Education

    The goal of this study is to quantify on a nationally representative scale the extent of teacher absenteeism in Bangladesh. Unannounced visits were made to government run primary schools and government-aided but privately run secondary schools to...

    World Bank, 2003

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