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  • Survey tools for assessing performance in service delivery

    This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and...

    Dehn, Jan, Reinikka, Ritva, Svensson, Jakob

    Washington D.C., World Bank, 2003

  • Survey techniques to measure and explain corruption

    This paper demonstrates that with appropriate survey methods and interview techniques, it is possible to collect quantitative micro-level data on corruption. Public expenditure tracking surveys, service provider surveys, and enterprise surveys are...

    Reinikka, Ritva, Svensson, Jakob

    Washington, D.C., World Bank, 2003

  • No longer business as usual: fighting bribery and corruption

    Not so long ago, bribing public officials in foreign countries to obtain business deals was, if not an acceptable, at least a tolerated business practice in many OECD countries. In the new millenium, the OECD and associated governments, which account...

    OECD

    Paris, OECD, 2000

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