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  • PETS-QSDS in Sub-Saharan Africa: a stocktaking study

    In order to improve governance and reduce corruption in public service delivery (like ghost workers for example...), micro-level data is required to understand the incentives and behaviour of public officials, service providers and clients in order...

    Gauthier, Bernard

    Washington, World Bank, 2006

  • Survey tools for assessing performance in service delivery

    This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and...

    Dehn, Jan, Reinikka, Ritva, Svensson, Jakob

    Washington D.C., World Bank, 2003

  • Quantitative Service Delivery Survey in Education

    The goal of this study is to quantify on a nationally representative scale the extent of teacher absenteeism in Bangladesh. Unannounced visits were made to government run primary schools and government-aided but privately run secondary schools to...

    World Bank, 2003

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