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The movement toward decentralization is gathering momentum. In this context, the important costs of corruption are being explicitly recognised, as is the urgent need to prevent corruption, raise city revenues, improve service delivery, stimulate...

This self learning course aims to enable citizens and institutions to carry out a Citizens Report Card (CRC). The CRC methodology involves collecting and using feedback on public services to help make improvements in service delivery. The 10 modules...

This book assembles the papers presented during the joint ADB/OECD Conference on Combating Corruption in the Asian and Pacific region, held in Seoul, Korea in December 2000.The Seoul conference identified priorities for a successful fight against...

A recent World Bank programme in Campo Elias, Venezuela, used an innovative and effective approach to build participatory institutional frameworks and to apply best practices in public policy making. As a result, corruption has fallen and services...

There is a growing belief that the success of almost all the approaches of citizen participation depends on how well citizens and users of services are informed about their government's performance. This article presents the experience developed in...

The question of ethics has emerged as a major theme in government and public management. It reflects a critical assessment of the impact of market-inspired reforms on the public sector during the past two decades and the emergence of a new...

The main purpose of the Guidance Note is to provide a basic description of the existing trends, challenges and opportunities in AILs, as well as highlight areas of program/policy opportunities and recommend feasible policy approaches. Rather than...

As in all countries, corruption exists in Kosovo today. But, despite public opinion and discussions in the mass media that presume very high levels of public corruption, it does not appear to be a pervasive force in the governance process and does...