Making government anti-corruption hotlines effective

Author(s) : Transparency International

Organization : Transparency International

Imprint : Berlin, Transparency International, 2009

Collation :

8 p.

Series : Working paper, 07/2009

Notes :

Incl. bibl.

Anti-corruption hotlines provide a key channel for governments to receive complaints from individuals who have come into contact with or been victims of corruption. Increasingly, hotlines are being valued as a channel for citizen redress and as a barometer of the success of government anti-corruption efforts. They provide for broad feedback to governments from civil society on how well policies and institutions are working, where breakdowns occur and where responses are needed. As a service, hotlines are similar to community audits and legal advice centres in offering a means to cross-check whether campaign pledges and government promises are producing results. Yet their success in combating corruption is dependent on a number of operational, administrative, institutional and political factors - each of which this paper will attempt to address by drawing on examples from Azerbaijan, Czech Republic, Kenya and Moldova.

  • Anti-corruption strategies, Legal framework, Civil society, Corruption, Diagnostic tools / surveys, Audit, Educational management, Central administration
  • Africa, Europe
    Azerbaijan, Czech Republic, Kenya, Moldova R