Survey tools for assessing performance in service delivery

Author(s) : Dehn, Jan; Reinikka, Ritva; Svensson, Jakob

Organization : World Bank

Imprint : Washington D.C., World Bank, 2003

Collation : p. 191-212

Notes : In Luiz A. Pereira da Silva and François Bourguignon, eds., The Impact of Economic Policies on Poverty and Income Distribution: Evaluation Techniques and Tools. World Bank and Oxford University Press, 2003

This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and how they have been applied to-date. In countries with weak accountability systems, budget allocations tend to be a poor proxy for services actually reaching intended beneficiaries. These survey techniques - beyond measuring leakage of funds - allow us to study the mechanisms responsible for leakage. The data from these surveys can also be used to analyze incentives for and the performance of frontline providers in government and the private sector.

  • Accountability, Corporate sector, Corruption, Fund leakage, Diagnostic tools / surveys, Public expenditure tracking surveys (PETS), Quantitative service delivery surveys (QSDS), Educational management, Central administration, Finance, Budgets