The software says my student cheated using AI. They say they’re innocent. Who do I believe?

As the excitement around ChatGPT soared in spring 2023, concerns arose among educators about students potentially relying too much on AI for their assignments. Universities responded by implementing AI detection software, like Turnitin, to identify AI-generated content. However, this led to dilemmas for instructors, particularly when a talented student's essay was flagged as "100% AI-generated." The student claimed innocence, citing the use of university-approved software for grammar and spelling checks, which included limited generative AI capabilities.