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  • Survey tools for assessing performance in service delivery

    This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and...

    Dehn, Jan, Reinikka, Ritva, Svensson, Jakob

    Washington D.C., World Bank, 2003

  • Uganda's recovery: the role of farms, firms, and government

    In this chapter, Reinikka demonstrates that increasing public access to information has reduced inefficiency and corruption in Uganda. The survey from which her conclusions are drawn shows that budget allocations matter little when institutions are...

    Reinikka, Ritva, Collier, Paul

    Washington, World Bank, 2001

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