This chapter explains how micro surveys can be used to measure performance in service delivery. It introduces two new survey tools - the public expenditure tracking survey and the quantitative service delivery survey-and summarizes why, where, and...

Public Expenditure Tracking Surveys (PETS) are quantitative exercises that trace the flow of resources from origin to destination and determine the location and scale of anomaly. This note by World Bank gives a summary of the steps involved in such a...

IIEP, together with the Lithuanian Ministry of Education and Science and the Open Society Institute, organized a study tour on ‘What can we learn from the ten-year Lithuanian experience in addressing the challenges of improving transparency in...

A first international course on “Public expenditure tracking surveys (PETS) in education” was organized jointly by the International Institute for Educational Planning (IIEP) and the World Bank Institute (WBI), from 21 to 30 June 2004 in Phnom Penh...

Improved governance requires an integrated, long-term strategy built upon cooperation between government and citizens. It involves both participation and institutions. The Rule of Law, Accountability, and Transparency are technical and legal issues...

Private supplementary tutoring has long been a major phenomenon in some parts of East Asia, particularly Japan, the Republic of Korea and Taiwan. In recent decades it has grown significantly in both industrialized and less developed societies. This...

In many ways the Good practice guide, which was commissioned by the Joint Information Systems Committee (JISC) in 2001, and written by Jude Carroll and Jon Appleton from Oxford Brookes University is still viewed as a blueprint for institutional...