Improving local governance and service delivery: citizen report card learning tool kit

This self learning course aims to enable citizens and institutions to carry out a Citizens Report Card (CRC). The CRC methodology involves collecting and using feedback on public services to help make improvements in service delivery. The 10 modules in this course focus on the conceptual, technical, management, and implementation aspects of the CRC process. The expected outcomes of the course are as follows: to assess whether the methodology is relevant to your locality/district/town; to select a suitable lead institution; to define the scope of your CRC; to design a survey instrument; to collect feedback from users of services; to generate the survey findings and produce the main CRC report; to widely distribute the finding; and to advocate for improvement in service delivery.