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Towards effective and inclusive grievance redress mechanisms in education

Suchi Pande


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Bhim_students at school protest
Ⓒ Mazdoor Kisan Shakti Sangathan

Grievance Redress Mechanisms (GRMs) have the potential to improve education services. A key conclusion from our review of over 200 scholarly articles and grey literature on GRMs in public services is that the real potential of effective and inclusive GRMs lies, not in empowering either citizens or state actors, but in creating synergies between citizens and the state that contribute to better public services.

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