Citizens' capacity to express and exercise their views is a vital part of poverty reduction. States that can be held accountable for their actions are more likely to respond to the different needs and demands of the public.
Corruption is the cause and core of many human rights violations. Among countries, there is a generalised trend of systemic corruption coexisting with an institutionalised failure to respect human rights.
This self learning course aims to enable citizens and institutions to carry out a Citizens Report Card (CRC). The CRC methodology involves collecting and using feedback on public services to help make improvements in service delivery.